These Terms of Service ("Terms") govern your use of the XOOM FOODS website and subscription service operated by XOOM FOODS LLC ("XOOM FOODS," "we," "our," or "us"). By creating an account or placing an order you agree to these Terms.
The Service
XOOM FOODS is a weekly meal-delivery subscription service. Subscribers receive fully cooked restaurant meals, shipped chilled and never frozen, delivered to their door via FedEx. We ship every Tuesday via FedEx.
Account & Eligibility
You must be at least 18 years old and a US resident (contiguous 48 states) to subscribe. You are responsible for all activity under your account. Keep your login credentials confidential.
Billing & Renewals
XOOM FOODS is a subscription service billed on a recurring weekly basis. Your payment method on file will be charged automatically on your renewal date. You can view upcoming renewal dates and amounts in the customer portal. By subscribing you authorize XOOM FOODS to charge your payment method on a recurring basis until you cancel.
Pausing & Cancellation
You may pause or cancel your subscription at any time via the customer portal or by emailing info@xoomfoods.com. Cancellation or pause requests must be received before your renewal date to take effect for that week's shipment. No partial refunds are issued for the current billing period.
Refunds & Replacements
If your outer box arrives damaged, email photos of the outer box, the affected meals, the inner packaging, and the shipping label to info@xoomfoods.com within 3 days of delivery. We’ll file a claim with FedEx and make it right once the claim is approved. We do not issue cash refunds for delivered orders except where required by law.
Meal availability
XOOM meals are cooked fresh each week by our restaurant partners and packed the day before your Tuesday shipment. From time to time a dish isn’t ready in time for pickup, a partner runs short on that item, or a container arrives damaged at our chill station and can’t be packed. In those cases we may substitute a closely related meal of similar style and quality so your box still ships on time. What actually ships is shown on your packing list and meal label. Questions? Email info@xoomfoods.com.
Acceptable Use
You agree not to misuse the service, including attempting to circumvent our systems, creating fraudulent accounts, or using the service for any unlawful purpose.
Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. XOOM FOODS DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE SERVICE.
Limitation of Liability
TO THE EXTENT PERMITTED BY LAW, XOOM FOODS'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM YOUR USE OF THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID IN THE PRECEDING 30 DAYS.
Governing Law
These Terms are governed by the laws of the State of Delaware without regard to conflict of law principles.
Changes to These Terms
We may update these Terms from time to time. We will notify active subscribers of material changes via email. Your continued use of the service constitutes acceptance of the updated Terms.
Contact
Questions about these Terms? Email info@xoomfoods.com.
[DRAFT — OWNER REVIEW REQUIRED BEFORE LAUNCH]