Ship Days
XOOM FOODS ships every Tuesday. Your renewal date determines your ship date — boxes ship the Tuesday that falls two days after your renewal, and arrive 1–2 days later depending on your zone.
Meals are sourced and chilled the day before ship. If a restaurant can’t finish a dish in time, runs short, or a container arrives damaged before packing, we may substitute a closely related dish so your box still leaves on Tuesday.
Carrier & Transit
All orders ship via FedEx in insulated boxes with cold packs. Meals arrive chilled — never frozen. Ground transit typically takes 1–3 business days depending on your location. Expedited options are not currently offered.
Coverage Area
We ship to all 48 contiguous states. Delivery to PO boxes is not available — a physical street address is required. We do not ship to Alaska, Hawaii, US territories, or internationally.
Shipping Cost
Ground zone (22 eastern states + Washington, DC): free. Air zone (all other contiguous states): $14.95 flat per box. Your zone is determined automatically at checkout by your ZIP code.
Delivery & Receipt
FedEx will leave your package at the door unless you have a hold preference set with FedEx Delivery Manager. No signature is required. If your outer box arrives damaged, email photos of the outer box, the affected meals, the inner packaging, and the shipping label to info@xoomfoods.com within 3 days of delivery. We’ll file a claim with FedEx and make it right once the claim is approved.
Address Changes
Update your delivery address any time via the customer portal. Address changes must be made before your order enters processing (typically the Friday before your ship day).
Missing or Lost Packages
If FedEx tracking shows a delivery was made but you did not receive it, please check with neighbors and any building management, then contact us at info@xoomfoods.com. We will file a claim with FedEx on your behalf.
Questions about your shipment? Email info@xoomfoods.com — we typically reply within one business day.
[DRAFT — OWNER REVIEW REQUIRED BEFORE LAUNCH]